Welcome to the Fitchburg State University Technology Help Desk Ticketing System. Please log in with your Falcon Key to submit a ticket, and a technician will reach out to you shortly.


If you need assistance with your Falcon Key (username and password for Gmail and Blackboard) or Web4 login, please call our 24-hour Call center at 978-665-4500 or 866-830-0518.


Walk-in Service is also available in Conlon, room 236.  Click here for our hours.

How to Submit an IT Help Desk Ticket​​​